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Cargill Vietnam

NOURISHING YOUR DREAM

Founded in 1865, Cargillis the largest privately held corporation in the United States, starting operating in Vietnam since 1995.

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2017

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Cargill Vietnam

MyHR Support Representative

  • Cargill Vietnam , Ho Chi Minh - Vietnam
  • 500 Competitive
  • Posted: 04 Jun 2018
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Job Description

Provide first step of Human Resources support for all employees in the country. Resolve first step issues or assign complex transactions and identified HR areas to next round contracts – within Cargill or 3rd party vendor.

Detail description will be as follow:

  • Resolve client issues, concerns and inquiries through phone, fax and email regarding HR processes and policy
  • Work in order to meet expected service levels and business performance goals by providing the needed information
  • Accesse point solutions to complete client inquiries and transactions
  • Assign complex transactions to HR professional team for resolution or contact with third party vendors as appropriate
  • Escalate client service issues to lead, supervisor or manager as necessary
  • Fully document all cases in case management application
  • Provide input to HR Service Center knowledgebase
  • Participate in scheduled and ad hoc training in order to improve policy and process acumen
  • Develop understanding of HR Service Center operations and the Cargill organization
  • Culture Steward: Participates in projects or tasks as assigned

Job Requirements

  • University graduate. Master degree is a plus.
  • Experience in a customer service related position is preferable
  • Strong verbal and written communication skills to interact with client and HR Service Center team members
  • Computer literate with knowledge of common office productivity software and the ability to learn customer service software applications
  • Will be trusted to secure and maintain confidential information
  • Excellent telephone manner with clear, concise and professional communication skills
  •  Ability to accurately collect information in order to understand and assess the clients’ needs and situation
  • Ability to prioritize workload and provide timely follow-up and resolution
  • Ability to work effectively in a fast-paced, self-directed team-based environment 
  • Strong attention to detail

Additional Information

2018-06-04 USD

About Cargill Vietnam

Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and 150 years of experience. We have 150,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.

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MyHR Support Representative

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